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In the new era of work, building effective teams is more important than ever to organizational performance. People are an organization's competitive advantage and integrating emerging technologies like generative AI can assist in how employees collaborate. AI is a game-changer in workplace communication because it creates a jumping off point for effective communication. It can work behind the scenes providing personalized coaching communications and ensure that interactions are smoother, inclusive, and, ultimately, more effective.

The most important thing to remember about adopting AI in the workplace is that it enhances human interaction and does not replace it. If we view AI as a tool for building a collaborative and connected environment, the options for improving our communications with it are endless. Strong communication skills are becoming more critical for every employee, leader and executive.

The importance of interpersonal skills

Traditionally, hiring practices prioritized hard skills and technical abilities, but the focus has shifted towards a more holistic approach. Emotional and social intelligence are now integral, emphasizing the significance of navigating human complexities at work. Interpersonal skills are vital in building connections, reducing conflicts, and fostering trust and collaboration. A workplace embracing these skills cultivates a psychologically safe environment, promoting innovation and happiness, ultimately contributing to enhanced productivity and profitability.