It's rare to find an enterprise team not inundated with questions about AI; and lately, HR departments seem to be fielding an especially high volume of inquiries. It's no wonder, as the excitement (and concerns) about AI's potential impact on how we work are at the center of so many conversations among leaders and organizations.   

Against the backdrop of AI curiosity, benefits brokers and advisors have become sounding boards for their HR colleagues. Sometimes, brokers are asked to evaluate different HR technology solutions with AI as a main feature. Other times, they are asked to create or evaluate strategies where AI can be used for process improvement or to enhance the employee experience. 

Needs like these offer an opportunity for advisors to share an important evolution happening at the intersection of AI and HR. Namely, AI's ability to accelerate — and as importantly, scale — empathy within the workplace.