Employees continue to juggle competing responsibilities in their personal and professional lives, leading to feelings of stress and burnout. Over the last year, external stressors like inflation and geopolitical issues have compounded these challenges, leaving employees in search of more consistent care from their employers in key work and life moments.

MetLife's 2024 Employee Benefit Trends Study finds that employees have come to expect a more consistent delivery of care from their employers—and not just at work (92%), but in their personal lives (79%) as well. Across the workforce, employees are constantly facing impactful moments at work and at home, from unplanned financial stress and on-going mental health conditions to experiencing burnout and feeling unrecognized for one's contributions at work. Analyzing common and impactful moments, MetLife's research revealed "care delivery gaps" wherein employees say they don't feel adequately cared for by their employers during key moments that have significant impact on them – from life's most meaningful moments to routine events and interactions at work.