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Most health plan members either are "very satisfied" or "satisfied" with their insurers, according to a new survey of 3,500 consumers. But one-third of them still are considering switching insurers next year; members with individual and employer-sponsored coverage are the most likely to switch.
The survey from HealthEdge, a next-generation health care SaaS company, identifies key trends in health care member expectations and satisfaction, and it features respondents from health plan members with a variety of health insurance types — including employer-provided, Medicaid, dual-eligible, and individually purchased. The survey also shows equal representation across all ages, demographics, and health statuses.
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