Gen Z at work: A paradox of burnout, optimism, and connection anxiety

Although they report experiencing higher levels of workplace burnout and mental health challenges, Generation Z workers are the most likely generation to value their connections with coworkers and to feel optimistic about their financial futures.

The Hartford’s fifth-annual Future of Benefits Study revealed a variety of generational differences among American workers, including about productivity, benefits, finances, mental health and paid leave. 

“The expectations and needs of Gen Z workers across many facets of the workplace are notably different from other generations,” said Jonathan Bennett, head of group benefits at The Hartford. “As the number of next-generation employees surpasses baby boomers in the workplace, understanding these differences and taking a multigenerational approach to workplace benefits is crucial to shaping the future of work.”

According to the report, about 60% of U.S. workers experience some level of burnout on the job, with Gen Z more likely to say they always or often experience burnout. Nearly a third of U.S. workers said they feel depressed or anxious at least a few times per week. Many are unlikely to seek care for their mental health challenges due to a stigma about seeking help, a concern that is notably elevated among Gen Z workers.

Three-quarters of Gen Z workers said strong personal connections at work are important, higher than millennials (70%), Gen X (67%) and baby boomers (62%).

While Gen Z workers were more likely to report their financial, mental and physical health negatively impacts their productivity, they were also the most optimistic about their financial situation improving over the next year.

“It is encouraging to see Gen Z’s optimistic financial outlook, although there’s more we can do to help employers support financial and mental health in the workplace,” Bennett added.

Over the past 5 years, the study has shown that U.S. workers consistently value the benefits offered to them. However, employers believe employees underutilize employee benefits. Some U.S. workers, particularly Gen Z and millennials, admit they don’t fully understand the voluntary or supplemental benefits offered in the workplace and are seeking better resources to enhance their understanding.

Read more: More than half of Gen Z professionals now freelancing, research finds

All generations were interested in paid family and medical leave, an area where employers continue to expand in an effort to attract and retain employees. However many U.S. workers, Gen Z in particular, are hesitant to take a leave of absence from work either because they think there is a negative perception associated with taking leave or they are fearful of workplace repercussions if they take a leave.

The generational shift is increasing the complexity for employers who are seeking to address the evolving needs of their employees. According to the study, 62% of employers said their day-to-day responsibilities have increased and 84% say advances in HR technology have expanded their responsibilities.