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The heat coming off the AI rocket streaking over the health care landscape is stoking a fundamental fear on the ground: inviting more technology into the patient experience will further dehumanize care. The concern is understandable. Nothing is more personal than health, and for health and wellbeing programs, nothing motivates behavior change like personal engagement. But there's a paradox – actually two – riding inside the rocket's skin. To begin with, AI has the potential to make individuals' health journeys more personalized, rather than less.
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