Employers have plenty of room for improvement when it comes to personalized benefits communication and education, according to a new workplace study from LegalShield.
The survey of full-time employees found that nearly half (45%) found it challenging to obtain the information they need to understand their employer's benefits offerings during open enrollment, while a third (34%) were not satisfied with the support they received regarding questions about their benefits.
In addition, 52% of those surveyed said the current benefits information that they do receive isn't adequate for their needs. When asked how benefits communication and education could improve, a vast majority of employees (89%) said they prefer benefits information that is specifically curated for their age, gender and location.
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Paul Wilson
Paul Wilson is the editor-in-chief of BenefitsPRO Magazine and BenefitsPRO.com. He has covered the insurance industry for more than a decade, including stints at Retirement Advisor Magazine and ProducersWeb.
