Gen Z in the workplace: Shift mindsets to embrace maximizing potential

As Gen Z – typically those born between 1997 and 2012 – enters the workforce, this generation brings a new set of skills and perspectives to organizations. And like many prior generations, misconceptions start to emerge about their working styles and how difficult they are to manage. 

Gen Z has a particularly bad rep for lacking work ethic, an over-reliance on tech that shields them from in-person interactions, being fragile and seeming entitled. But the reality is that every generation brings with it new perspectives, unique skills and different experiences that challenge what’s been done in the past and how we work. Gen Z is no different. 

Drawing on rich data insights from our skills assessment, we’re able to provide an objective view on the skills of Gen Z and explore how managers and workers from other generations can harness the potential of Gen Z employees.

The distinct characteristics of Gen Z

Often described as tech-savvy, diverse and socially conscious, research shows this generation places great value on authenticity and inclusivity, and is motivated to find purpose in their professional lives.

Aggregating data from 76,000 Gen Z candidates globally, the skills that really stand out are the strength of their Interpersonal Skills, scoring highly in areas like encouraging diverse thinking, consulting others and adapting interpersonal style and their propensity for strategic thinking, ranking highly in critical evaluation, considering strategic vision, driving improvement and developing compelling ideas. 

While this cohort may not have had the tenure or opportunity to sharpen their professional skills in the workplace, this generation of workers look to be capable of challenging the status quo and working in ways that have never been conceived of before. That is exactly what’s needed as work, jobs, careers and skills continue to be redefined as a result of AI.

To better understand Gen Z, it is helpful to compare their skills with those of previous generations. Digging into the analytics and putting a different lens on our data, we have uncovered the unique skills that sets apart each generation.

Gen Z in particular demonstrates the strongest skills relating to Taking Initiative, which means these workers are likely to seek out additional work and proactively take on new responsibilities. They also rank highest on the skills associated with communication, particularly comprehension of spoken information and the meanings underlying and creating a positive impression on others. 

Millennials carry a distinctive hallmark, their unique skill relates to applying expertise and presents as Installs, troubleshoots and repairs technology or equipment. As the first generation to be raised in a digital world, this skill does not show up in any other group. Millennials also demonstrate strong emotional control in challenging situations or when dealing with difficult issues, which is an important skill that shows resilience.

Gen X excel at delivering results through well-structured work activities, prioritized and completed in a timely manner. Their unique skill is resilience-based and is revealed as thriving under pressure, meaning they can keep things in perspective and stay calm and focused.

While baby boomers are also adept at delivering results, they exhibit unique skills in putting customers first by understanding and addressing their needs and building rapport with others and making personal connections easily. These traits are crucial in establishing strong customer relationships and maintaining high levels of customer satisfaction.

Read more: Gen Z at work: A paradox of burnout, optimism, and connection anxiety

Practical advice for managers and colleagues

To help this new generation integrate into the workforce, it’s important to understand and recognize the true skills of every employee. With an objective view of individuals, managers and HR teams can explore different strategies and programs that will motivate, develop and allow Gen Z to shine in the workplace.

• Embrace technological proficiency: Gen Z is the most technologically adept generation to date, having grown up in a digital-first world. They are not only comfortable with technology but also expect it to be an integral part of their work environment. Offer them the latest tools and technologies to enhance their productivity and job satisfaction. And leverage their tech-savviness by leveraging them in projects that involve AI and require technological innovation and digital transformation.
• Foster career development: Career progression is a significant motivator for Gen Z. They want the opportunity to show off their skills and expect a clear view of growth and advancement opportunities within the organization. Provide structured development plans, mentorship programs, well-defined career paths and continuous learning opportunities. Organizations that offer different routes for professional development are likely to see higher levels of engagement and loyalty.
• Encourage open communication: Gen Z thrives on honest feedback and open communication. Create a work environment where they feel comfortable voicing their ideas and concerns, and ensure that their input is valued and considered. Regular check-ins, performance reviews and opportunities for open dialogue can help in building a strong rapport and trust with Gen Z employees.
• Adapt to flexibility: This generation values the ability to work from anywhere and at any time. Keen to meet their targets, Gen Z favor flexible work arrangements, such as remote work options and flexible hours, which allow them to balance their professional and personal lives. Offering different options can boost job satisfaction and productivity.
• Leverage their competitive edge: Gen Z is comfortable with competition, having grown up in a world of social media comparisons. They thrive in collaborative environments too. Use this to your advantage with team projects, innovation challenges, and performance-based rewards that encourages them to excel and innovate.
• Meaningful work and recognition: Gen Z wants to know that their work has a purpose and contributes to the bigger picture. They want to see that they are having a meaningful impact at work and direct results from their efforts. Recognizing their contributions and celebrating their achievements can go a long way in keeping them motivated.
• Recognize their unique strengths: Gen Z excels in critical evaluation, strategic vision and driving improvements. Assign them to roles and projects where multiple generations are represented, where skills can be utilized to their fullest potential and where knowledge is transferred.

Understanding and leveraging the unique strengths of Gen Z can unlock significant benefits for organizations. By moving beyond misconceptions and embracing their distinctive skills, employers can foster a dynamic, inclusive and innovative workforce. As Gen Z continues to shape the future of work, it is essential for managers and colleagues from other generations to adapt and create an environment that maximizes their potential, ensuring long-term success for both the organization and its employees.

Cam Beazley, Science Director, and Luke Camden, Associate Scientist from SHL