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Inaccurate provider directories frustrate value-based care efforts

Provider directories that often include inaccurate addresses, phone numbers, specialties and availability can frustrate their efforts to provide efficient, affordable health care.

By Alan Goforth | January 10, 2025 at 01:30 PM
a health care explanation of benefits notice

Many employers are turning to value-based care this year as costs continue to climb. However, provider directories that often include inaccurate addresses, phone numbers, specialties and availability can frustrate their efforts to provide efficient, affordable health care.

“The extent of these inaccuracies is staggering,” according to research from Garner. “Our data suggest that only 27% of the time health plan directories contain the accurate information needed to reach a provider. As employers add plan designs that include more directed steerage, the accuracy of these directories will become an increasingly important issue.”

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