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Cigna’s headquarters in Bloomfield, USA. Credit: askarim/ShutterstockThe Cigna Group will spend up to $150 million to reform its prior authorization, patient advocacy and provider services this year. CEO David Cordani announced the initiative in a Thursday conference call with securities analysts.
The murder of United HealthCare CEO Brian Thompson in early December heightened concerns throughout the industry and contributed to greater scrutiny of prior authorization practices. Thompson, who was in New York City to attend an annual investors meeting, had faced criticism for the company’s rejection of insurance claims, and his family reported that he had received death threats in the past.
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