A surgeon who had to take an urgent call in the middle of a procedure to answer an insurance coverage question is facing legal repercussions after posting about her experience on social media.

“There’s a post making its rounds across social media, showcasing a physician that had to leave an active surgery in order to take a call from an insurance company,” said Dr. Dana Corriel, founder of the website SoMeDocs. “The call, the doctor explains, was to get coverage for an overnight stay for the patient on the operating table, which the doctor says she was forced to take. The doctor exclaims her frustration at having to do this for a surgery that was already approved by the insurance company. Dr. Elisabeth Potter explains that she had to scrub out mid-surgery to call UnitedHealthcare, only to find that the person on the line didn’t even have access to the patient’s full medical information, despite the procedure already being preapproved.”