Despite all of the recent buzz about artificial intelligence, most businesses have only scratched the surface of how it can be used to transform HR.
“Our analysis of systems, applications and products AI tools like Joule at large global organizations shows AI isn’t just about automation -- it’s about enabling every employee to become a super worker,” said Kathi Enderes, global industry analyst and senior vice president for research at The Josh Bersin Co. “Businesses are using next-gen AI not just to streamline work but to solve real challenges and drive better outcomes.”
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According to new research by the company:
- AI copilots for HR inquiries accelerate employee search speeds by 95%.
- AI-driven career assistants boost employee satisfaction with career opportunities by 25%.
- AI-powered project and role matching improves skill-to-assignment alignment by 30% and reduces bias in candidate selection by 25%.
- Leveraging AI to infer employee skills from performance data results in a 25% increase in overall employee performance.
- Collaborate with IT, legal, marketing, operations, finance and other stakeholders to introduce AI in HR. Work with the AI governance team across the organization to ensure that AI strategy and integration within HR align with organizational goals, comply with legal standards and leverage insights from various departments to maximize impact.
- Strategically determine how AI will affect different roles. Assess AI’s potential to transform different roles by identifying areas where AI can enhance productivity, automate routine tasks and enable HR professionals to focus on strategic initiatives, thereby redefining job functions and responsibilities.
- Create a prioritized roadmap for introducing AI in HR, with consideration for the technical and human implications. Develop a phased implementation plan that addresses both the technological infrastructure needed for AI deployment and the necessary training and change management to support HR professionals and employees in adapting to new AI-driven processes and improve AI literacy among employees.
“In tangible financial terms, for an organization with 10,000 employees, even a modest 0.25% increase in productivity per employee translates to 5.2 additional hours of productivity per year per person -- a small individual gain that, when scaled across the workforce, can drive significant bottom-line impact,” Enderes said.
Conversations with leading SAP customers reinforce how companies are now strategically leveraging AI to tackle real business challenges every day, according to CEO Josh Bersin.
"I'm especially pleased that the data confirm what I've long believed: AI’s business benefits extend far beyond efficiency and cost savings,” he said. “It’s fundamentally about enhancing the employee experience, driving better business outcomes and dramatically improving workforce performance. And crucially, we’re proving that AI is all about boosting the productivity of people, not just thinning the ranks.”
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Alan Goforth
Alan Goforth is a freelance writer in suburban Kansas City. In addition to freelancing for several publications, he has written a dozen books about sports and other topics.
