Credit: larryhw/Adobe Stock

The ongoing actions to cut staff and fundamentally reshape the Social Security Administration being taken by the Trump administration are ostensibly being made in the name of efficiency, but two former Republican-appointed leaders of the SSA say the end result will be detrimental to American retirees.

Andrew Biggs and Jason Fichtner, former senior SSA officials who were appointed during the second Bush administration, shared this warning during the American College of Financial Services’ inaugural Horizons retirement conference in San Diego. They said the SSA — like any government or private organization — can always benefit from a commitment to efficiency, but they shared their frank and candid concern with the Trump administration’s cavalier approach to “reform.”

Recommended For You

They also criticized the misleading public messaging coming from Elon Musk and the administration alleging widespread fraud and waste at the SSA. Both critiqued the suggestion that millions of dead people are being sent Social Security checks, a rumor that has been debunked by both government and independent observers.

Biggs and Fichtner took further umbrage with the increasingly common claim among right-wing pundits and lawmakers that Social Security is a glorified Ponzi scheme, while taking pains to compliment the dedication and skill of career SSA staffers — many of whom sacrifice the potential of higher earnings in the public sector to support a vital government program.

“You can see the downsides of their approach in the mass leadership resignations we have seen in just the last two weeks, with some very experienced and dedicated folks departing the organization,” Fichtner said. “They are going from 10 regions down to four, while closing offices and cutting staff. The end result is going to be a more challenging benefits claiming process for Americans, especially for those people who have questions or problems in the process.”

Policy dysfunction

Biggs and Fichtner addressed the prospects for Social Security reform ahead of the projected trust fund insolvency date in the early to mid-2030s, bemoaning Congress’ inability to engage in anything resembling genuine policy debate on this (and most other) topics. They said the recent passage of the Social Security Fairness Act is a case in point.

“That legislation was viewed as a bad idea by true policy experts on both the left and the right,” Biggs said. “The sad truth is that even its many co-sponsors all mostly thought it was a bad idea, with its $200 billion price tag that will accelerate Social Security insolvency. They thought it would never pass and would instead give them some easy political points with key constituencies. Yet, lo and behold, it passed.”

As a result, millions of former long-term government workers who already enjoy a relatively high standard of living in retirement will see their benefits boosted. Yes, some people who had been disproportionally affected by the windfall elimination provision and the program's government pension offset rules will get bigger monthly Social Security checks, but so will many more people who don’t really need them.

A more thoughtful approach would have seen the WEP and GPO formulas carefully reconsidered in a way to deliver higher benefits to those who were unfairly affected and facing hardships in retirement. Instead, Congress took the easy way out and flatly abolished both policies in a piece of simplistic legislation just a few pages long.

Fichtner and Biggs said they hope for thoughtful reforms that would see the Social Security program return closer to its roots as an old-age and survivors income insurance program. But what they actually expect is a lot different: Congress kicking the can down the road for years and eventually borrowing billions of dollars to plug the program’s big (and growing) financing gap.

“That’s good news for beneficiaries insofar as their benefits aren’t likely to be cut when the trust fund runs dry in the next decade,” Biggs said. “The bad news is that such borrowing, combined with the fact that Congress seems only to be able to borrow to ‘solve' its problems, could eventually topple our nation’s financial stability and lead to a fiscal crisis bigger than what many people would even imagine.”

More show than substance

Asked by a conference attendee why Congress can’t seem to move on Social Security despite the huge importance of the program and the clearness of the pending funding crisis, Biggs said it was a symptom of the nation’s larger governance problems.

“No, members of Congress aren’t stupid, but it’s clear to anyone who watches closely that serious policymaking has kind of gone away — certainly with respect to Social Security,” Biggs said. “When I started doing congressional testimony several decades ago, you had a real balance. The committees of jurisdiction would bring in legitimate policy experts on both sides of the aisle, and they were asking real questions and listening to the answers.”

That has changed, according to Biggs, and it’s been the fault of both political parties as they have traded control over the last decade. The modus operandi today is “more show than substance.”

“The last time I was on Capitol Hill to talk about Social Security, the lineup included myself as a policy expert, and then six advocates lobbying for one specific position or another,” Biggs said. “Advocacy is important, but advocates are not necessarily policy experts. They are speaking to the needs of just one constituency and trying to make a case on their behalf. As a result, the whole process is much more of a show than a real policy debate.”

Sadly, Biggs and Fichtner agreed, this approach to policymaking seems much likelier to intensify in the years ahead rather than return to the norms of the past.

Pictured: John Manganaro

NOT FOR REPRINT

© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to asset-and-logo-licensing@alm.com. For more information visit Asset & Logo Licensing.

John Manganaro

John Manganaro is a senior reporter for ThinkAdvisor. His coverage focuses on all things retirement, with a special emphasis on the perspective of financial planning professionals and family wealth managers. Before joining ThinkAdvisor in 2022, John was a reporter and editor at PLANADVISER Magazine, and earlier in his career his coverage of the Pennsylvania Legislature regularly appeared in premier metropolitan newspapers including the Philadelphia Inquirer and the Pittsburgh Post-Gazette. He can be reached via at jmanganaro@alm.com, on X at @manganaro_news, and on LinkedIn at https://www.linkedin.com/in/manganaronews/.