Artificial intelligence is quickly transforming the American workplace. However, about two-thirds of executives say generative AI adoption has led to tension and division within their company, and more than 4 in 10 say this is tearing their company apart.
“Generative AI holds transformative potential for the enterprise, but it can also create deep rifts within organizations that rely on a patchwork of point solutions or IT-built applications developed in a silo,” said May Habib, CEO and cofounder of the generative AI platform Writer. “The future belongs to the enterprises that can turn AI enthusiasm into business reinvention.”
Recommended For You
A recent survey of C-suite executives and knowledge workers by Writer and Workplace Intelligence found that 1 in 3 consider generative AI adoption to have been a massive disappointment. Two-thirds of the C-suite say there has been tension between IT teams and other lines of business, and 71% say AI applications are being created in a silo within their organization. Although nearly three-fourths of companies are investing at least $1 million each year in generative AI technology, more than one-third of employees are paying out of pocket for the generative AI tools they use. And nearly one-third of employees admit they are sabotaging their company’s AI strategy, such as refusing to use AI tools or outputs.
The survey also identified several ways to improve AI adoption:
- Activating AI champions is key. Among employees using AI, three-fourths either are AI champions or have the potential to become one. These workers have embraced AI and can add immense value by helping develop AI solutions.
- An organization-wide strategy wins. Putting a clear organization-wide approach in place is the number one driver of successfully adopting and implementing AI. At companies that do not have a formal AI strategy, just 37% of executives say they’ve been very successful at adopting and implementing AI, compared with 80% at companies that do have a strategy.
- Selecting the right AI vendor is critical. Although 98% of the C-suite believes vendors should help shape the vision for AI at work, 94% report that they’re not completely satisfied with the vendors they use.
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
Alan Goforth
Alan Goforth is a freelance writer in suburban Kansas City. In addition to freelancing for several publications, he has written a dozen books about sports and other topics.
