Webcast
Understanding Subrogation: Best Practices for Benefits Advisors and TPAs
Overview
ON-DEMAND
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Cost: Complimentary
Sponsored by:
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Every year, health plans disrupt their members and still miss as much as 50 percent of claims that are eligible for subrogation. This little-known fact points to the reality that health plans, TPAs, and benefits professionals are annually losing out on billions of dollars in reimbursements.
Subrogation, or post-pay reimbursements, is an important yet often overlooked area of claims processing. Common in auto accident and workers’ compensation cases, subrogation is the process by which health plans recover money spent on member medical bills by identifying and recovering funds from a responsible third party. In simple terms, it’s about getting back money that the health plan is owed because someone else (typically an insurance company) should be covering those costs.
Even as AI looms large on the horizon, process automation and data engineering are already delivering outcomes that vastly outperform traditional subrogation. Now is the time for health plans, TPAs and benefits administrators to understand how digital transformation is driving big changes in subrogation — impacting best practices, the member experience, and their fiduciary responsibilities.
Webcast attendees will come away with a clear understanding of:
- Why health plans and administrators overlook so many subrogation-eligible claims
- The counterproductive practices that limit reimbursements
- How to eliminate member abrasion
- The best practices that claims professionals must adopt to fulfill their fiduciary responsibility
- Data trends that tell attendees where they are on the maturity model
Featured Speaker:
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Laura Hescock | CEO | Intellivo
Laura Hescock is the CEO of Intellivo, a healthcare subrogation technology firm that has been serving health plans and TPAs for more than 25 years. Laura is a visionary leader and seasoned executive in the area of healthcare cost containment, specializing in technology transformation and automation. As the CEO of Intellivo, she has successfully driven the company’s mission to develop a unique and modern subrogation and reimbursement process that provides the highest financial outcomes without requiring any plan member contact or abrasion. Under her leadership, Intellivo has experienced significant growth, expanding its market share to over 200 health plans, TPA administrators, and payer clients nationwide who share the same passion for providing a positive plan member experience.
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Charm Pratt | COO | Intellivo
Charm is a seasoned executive known for driving transformative growth at the intersection of healthcare, data, and technology. As Chief Operating Officer at Intellivo, she leads product innovation, strategy, data science, and operations, shaping the company’s evolution as a leader in payment integrity and cost containment.
With career spanning leadership roles at Fortune 20 healthcare companies including Cigna and Express Scripts, Charm brings deep expertise in scaling complex businesses, overseeing multi-billion-dollar portfolios, leading mergers and acquisitions, and driving go-to-market strategies that have collectively delivered over $500M in enterprise value. Her ability to translate strategy into action across data, product, and operations makes her a powerful force in tech-enabled enterprise transformation.
She holds an MBA from Anderson University and is a graduate of MIT Sloan School of Management Executive Program. Multilingual and globally minded, Charm brings a sharp perspective and a cross-disciplinary approach to leadership in fast-moving, high-stakes environments.