Study reveals misalignment between employers, employees about AI
Employees say AI hype doesn’t reflect workplace reality.
By Kristen Beckman |
March 31, 2025 at 08:22 AM
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Photo: Ryland West/ALM
Attitudes about artificial intelligence (AI) in the workplace are complex, with many employees feeling excited about the benefits of the technology but unsure of when and how to use it within the scope of their job.
One of the biggest complaints employees have about AI is that the hype doesn’t reflect workplace reality, according to a global research study by Miro, an AI-powered collaboration platform. The survey of nearly 8,100 knowledge workers in seven global markets revealed that employees think employers are not developing a clear AI strategy that benefits workers and they often feel they have to figure out AI for themselves. Half of survey respondents said there is a lot of talk about AI at work but little action and 40% said their employer frequently abandons AI plans.
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