While employees may appreciate your skills in advising them on retirement options, they are now also looking for someone who gets them and knows how to support them in their grief.

How do you avoid violating privacy and confidentiality while still taking action you believe is in your employees best interest?

Co-workers can be much more comforting if they can acknowledge and accept a fellow employee's sadness, continue to give her an understanding smile or a hug for weeks afterwards, or even cry with her.

It makes sense for you to be educated on advance directive documents and be able to wisely advise your clients in this area.