Broker Innovation Lab

Innovation is as much about destruction -- whether wreaking it or embracing it -- as it is about invention.

As the country heads into the second full year under PPACA, there's been scant evidence of many of the doom and gloom scenarios made by the law's staunchest critics.

Discussions about health insurance almost always include at least an allusion to value.

In a field as new and dynamic as social media, experience is not only the best teacher often, its the only teacher.

How are their ways to make more cash with little cost?

The onset of the assorted provisions of the Patient Protection and Affordable Care Act means there are a number of complex requirements with which employers must comply.

Brokers who want to compete and thrive in this increasingly self-service marketplace need to embrace technology as an effective way to improve customer service and build business.

When we start thinking about innovating our business, sometimes technology is the answer, but when it comes to making innovative leaps in customer servicepeople are the real game changers.