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"The cause of the customer satisfaction decline is not difficult to find--sharp increases in premium costs and deductibles are to blame,"

As employers face rising medical costs, brokers brace for a hit on their group benefits revenue. Meanwhile, Congress is taking a critical look at hundreds of health plans that have been able to dodge a new federal requirement.

Minneapolis-based ING is expanding its marketing activities in the U.S. employee benefits division to gain more voluntary employee benefits business.

Results of Prudential's fourth biannual Long-Term Care Cost Study, which tracks cost trends and consumer perceptions surrounding the long-term care category.

A growing number of successful advisors use "client segmentation strategies" in which communications and services are matched to personal life stages, attitudes or objectives. For ...

In today's competitive talent environment, most employers recognize the importance of loyalty in retaining valued employees; yet, they continue to overstate their perceptions of loyalty to employees.

Imagine a client who has worked hard for 40-50 years to finally reach a point that represents the finish line of financial independence. Even after ...

The National Association of Insurance Commissioners urged federal lawmakers this week to make sure health insurance agents and brokers have a secure future as health care reform moves forward.