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Insurance rabbit hole
This line of inquiry led him down a rabbit hole of learning how the insurance industry is designed and why health care insurance costs always go up. He compares trying to understand cost increases to using a thermometer to diagnose a fever: You know the temperature is rising, but you don’t know if it’s because you have COVID, the flu, or a kidney infection.
“The way most employers react to rising health insurance costs is to just change insurance companies, reduce the benefits, or raise co-pays and deductibles,” Hamilton says. “That's like taking Tylenol to treat the flu; but if you've got an infection and you don't get it diagnosed properly, that infection can spread and cause bigger problems.”
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