Alan Goforth is a freelance writer in suburban Kansas City. In addition to freelancing for several publications, he has written a dozen books about sports and other topics.
Insurance brokers also are keeping busy making sure their clients are ready for the Jan. 1 implementation of the employer mandate under the Patient Protection and Affordable Care Act.
Customer turnover in the insurance industry can be attributed to myriad factors. However, one that may be overlooked and also can be corrected is poor communication.