"Secret shoppers" could investigate whether the doctors in the directory are really in the plan.

Website and call center volume surged around March 31.

Kaiser analysts explain PPACA incarceration vocabulary.

The take-up rate may be lower than for traditional group plans.

The board wants insurers to get an 80 percent coinsurance rate for 2015.

Consumers could face new deductibles and provider network disruption.

Burwell was director both of MetLife Inc. and of Metropolitan Life Insurance Company from early 2004 through early 2013.

Sometimes, they get a competitor's enrollment information.