Eastbridge's 2017 Voluntary Participation Rates Spotlight report found that just over half of participating carriers have seen participation rates increase over the past two to three years, and the majority expect this trend to continue.
Brokers are gaining more experience than in past years and that the average broker is now more knowledgeable about voluntary. And that makes him or her a more formidable competitor.
For two decades, industry voluntary sales increased year after year, driven by new brokers entering the business. But seven or eight years ago, that came to an end as more brokers changed their selling strategies.
Despite the growing similarities between employee benefit broker and voluntary broker segments, and some convergence between the two groups, notable differences remain.