When the customers of a business do not demand high quality and fair prices, it doesnt really matter how altruistic of a business you are, your quality will go down and your costs will go up. And this is what has occurred in our health care system.
There is a big PR problem brewing, one receiving very little attention in the media or industry publications. One that I think will resonate among those who typically support the politicians who supported the Affordable Care Act.
Ive written recently about the lack of consumerism among patients, and the health industrys strong resistance to furnishing even a moderate amount of transparency that could boost consumers shopping effectiveness. This article, however, speaks to a cultural shift that could provide tremendous employer impact.
I often hear employees say that they know we have the most expensive system in the world, but they feel that is a fair trade off because we have the best health care system in the world. Let me disavow you of that notion.
Please excuse me for being blunt, but if you are considering a human resource information system (HRIS) PPACA compliance tool now, you are way too late!