Although high turnover of customer service staff may mean more work for HR pros, it also presents an opportunity to rebuild.

The modern health care consumer wants it all: virtual care, telehealth services, and convenient customer support.

Multiple challenges and emerging innovations are looming on the horizon.

Health care facilities across the country are fighting insurance providers' refusal to compensate the costs of COVID testing.

Still, small businesses that have successfully weathered the pandemic so far are expected to find ways to meet new challenges.

Many small employers are covering their employees by using individual coverage health reimbursement arrangements (ICHRAs).

Between 2013 and 2018, commercial insurers' per-person spending grew by an average of 3.2% per year.

Connecticut and Delaware already have similar workplace monitoring laws, and other states may be inspired to follow suit.