COLUMBIA, S.C. - Credit unions would seem to have a natural advantage as the next phase of customer-relationship management - or member-relationship management - solutions and technology sweep through the business world. According to Gartner Inc., a Connecticut-based think tank and consultancy, 40% of enterprises with such solutions in place...

COLUMBIA, S.C. - Brad Wood knows a lot of certifications, that seemingly never-ending list of acronyms that indicates specialized training in a specific technology or vendor's product. As network administrator at Clark County Schools Employees Credit Union in Vancouver, Wash., Wood has to know what they mean when he hires...

The UPnP problem was discovered by a young California computer whiz, a 21-year-old reformed hacker whose company, eEye Digital Security (www.eeye.com), held off announcing it until Microsoft could prepare a fix. It's that kind of cooperation that makes the whole thing work, Butler points out. "Servers are exposed to the...

Froehlich's approach is what the industry sees happening more and more, using technology to supplement the interaction that's required for many types of learning. A PowerPoint slide delivered over the Internet is just that, a PowerPoint slide, and it can't replace human interaction, but the art of Internet training is...

LOS ANGELES - A recent report on Internet use from a major research university can tell decision makers a lot about those who matter most to the nation's credit unions - individual households and the consumers living there. The study is the UCLA Internet Report 2001 - "Surveying the Digital...

COLUMBIA, S.C. - In the weeks since Microsoft launched its newest operating system with assertions that it's the most secure thing yet, serious breaches have been discovered, including the latest, which was severe enough that the federal government is recommending a key XP feature be disabled. That would be the...

Of course, Microsoft is the biggest of targets for computer criminals. But it's not just size that's the issue here, Butler says. "Microsoft's leadership extends its operating system into realms previously untrod by others," he says. For instance, "UNIX has no plug-and-play equivalent," says Butler, whose own company has worked...

One way technology is combining the human element with the strengths of the Internet are "webinars" - which typically involve a meeting room, a PC and a projector, along with someone at the other end making the presentation as if it were a live remote on television, only with some...