VIENNA, Va. - Navy Federal Credit Union here has implemented a new workforce management solution to make sure call center agents are in the right place at the right time. Navy FCU has installed Pipkins' Maxima Advantage workforce management software, designed to provide sophisticated forecasting and staff scheduling for Navy...

I'm not in the practice of writing to reporters about their work, but in this case, congratulations. Sarah Snell Cooke's story on Kathy Thompson, CUNA's senior vice president for compliance and legislative analysis (CU Times, May 23), was well done. I have known and worked with her for some time,...

EL PASO, Texas - In a White House meeting room late last month, the quiet voice of Harriet May - President and CEO, Government Employees Credit Union - spoke volumes for credit unions across America, echoing their daily challenges of offering and providing financial services to the growing swell of...

MADISON, Wis. - CUNA Mutual Group has released the latest version of its online loan origination tool, loanliner.com 3.0. According to CUNA Mutual, the new version makes it easier for CU loan officers to track the progress of electronically-generated loans. The Electronic Loan Folder Manager keeps a loan officer's documents...

MADISON, Wis. - Alex Sheshunoff, president of Alex Sheshunoff Management Services and Mark Victor Hansen, Chicken Soup author will be the keynote speakers at the CUNA 2001 Symposium and Annual Meeting, set for September 23 - 25 in San Francisco, California. Sheshunoff will deliver the opening keynote address, and his...

Ann Brinkerhoff raises some very thoughtful issues. Not all credit unions are in a position to become their members' primary financial institution, nor would they want to be. Some small credit unions may be better off as a kind of corner grocery store - not a financial supermarket - specializing...

Just got through reading Mike Welch's May 23rd publisher's column on corporates. Thanks for the good words. And thanks to Credit Union Times for the excellent special report taking note of corporate credit unions as a player in the industry. Sometimes I think that the corporate network is taken for...

BIRMINGHAM, Ala. - The Alabama CU League and its Financial Marketing Group division have formed an exclusive distribution agreement with Marketing Solutions, Inc., that calls for FMG to be the exclusive distributor of MSI's CONNECTIONS financial management and marketing software. According to the League, CONNECTIONS, will assist CUs in targeting...