Practice Management

A candidate interviewing for a position with CVS Health has alleged that he and other interviewees were subjected to an artificial intelligence-powered lie detector test without the appropriate notification.

A reader reached out recently and said she was having issues with conflict management stemming from unclear roles and responsibilities between teams. Here are some steps I would look at taking to aid in the shift.

As our market evolves, products multiply, and available tools like AI are incorporated into our process, we need to incorporate a learning mindset into our operations.

With the help of an agent or broker, HR benefit managers can be a supportive resource for at-risk Medicaid beneficiaries.

Melanie Langsett, Recognition, Rewards & Wellbeing leader at Deloitte believes that benefits should be catered to the individual employee.

We must unlearn old habits and bridge the gap between customer and provider to build long-lasting trust.