Practice Management

Empathy, advocacy and knowledge are the keys to good customer service, says Liz Frayer of Intrepid.

The EEOC has updated its guidelines to federal discrimination laws to reflect new pressures on workers with caretaking duties.

How we work is constantly changing in 2022 – and will continue to evolve as we navigate the next workplace trend around the corner. Over the last…

This year's tips combine the best of the old and new to help brokers and their businesses stay on top of their game.

Virtual work should not come with new forms of discrimination and exclusion. Here's how leaders can reduce the likelihood of bias.

No, your clients don't just have to accept that yearly benefit cost increases are just a part of doing business.