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"Fraudsters who take advantage of the recently deceased to line their pockets represent a level of indecency that we will not stand for," CMS Administrator Dr. Mehmet Oz said.

"There's a great opportunity, given the set of capabilities we have, to look to continue our product diversification," Andrew Sullivan, Prudential's chief executive officer, said.

The company's chief financial officer told investors that Congress needs to provide a legislative solution.

Politicians are asking questions and demanding answers. Rep. Frank Pallone Jr. (D-N.J.), ranking member on the House Energy and Commerce Committee, has requested information from six companies certified as IDR entities.

One of the key projects is an effort to strengthen the company's relationship with physicians.

The Doctors Not AI Act would require a licensed health care professional to take responsibility for denials.