Changes are happening fast in our industry. The Patient Protection and Affordable Care Act is affecting everything, and the way benefits are purchased is changing, too.

Last month's column introduced the importance of PaaSPeople as a Service.

Amid all the talk about change in our industry, it's easy to forget why voluntary still prospers and that's because the need for additional family protection hasn't changed.

There are thousands of software vendors that have entered the benefits business in recent years, and many of them tout their programs as SaaS or software as a service.

During the Benefits Selling Expo, Benefits Selling announced the launch of the Broker Innovation Lab, a program that showcases brokers that are transforming the way we do business.

There's a lot of buzz in the benefits world about change.

Story can be interwoven into enrollment in many ways.

This is a follow up to my column in the November issue, when I tried a bit of crowdsourcing to discover how the voluntary benefits business can do better at retaining customers.