There are ways to address processing inefficiencies, and TPAs who do will find they can increase customer satisfaction levels while more accurately providing benefits.

Colleen Blum loves working with people finding out how to tie the insurance conversation into their specific business or lifestyle.

Here are some vision benefit tips you can share with clients to make their members smarter about their eye care and eyewear choices during open enrollment:

It's easy to make assumptions about those who are different from you. But you know what helps? Actually talking to them.

When consumers apply pressure on any industry, "it invariably produces a surge of innovation that increases productivity, reduces prices, improves quality and expands choices."

To help nonprofits successfully navigate their health benefits options, benefits advisors must understand their challenges.

Jim Blachek, partner at The Benefits Group, illustrates a case study in building value and protecting client relationships through an enhanced/voluntary benefits partnership.

Tanya Boyd, of the eponymous Tanya Boyd Agency, suggests we "quit it with the noise" and how to handle it when obstacles, limitations and beliefs collide.