Paul Wilson is the editor-in-chief of BenefitsPRO Magazine and BenefitsPRO.com. He has covered the insurance industry for more than a decade, including stints at Retirement Advisor Magazine and ProducersWeb.
The acceleration of technological innovation is propelling the benefit carousel faster each year, making it challenging for many brokers and employers to keep up with changes and new products in the market.
When spreadsheets and auction-based solutions were the only thing we needed to lower costs for our clients, the producer model might have worked. But somehow, over the last 30 years, we forgot to ask if that model was still viable.
It's vital that we actively listen to our clients if we want to maintain a truly consultative relationship within their organizations. Here's five sentiments that have already been expressed by decision-makers in 2019 regarding employee benefits.