TORONTO - Everything starts and ends with excellence for CUNA Mutual Group President/CEO Mike Kitchen. "If you can't do it with excellence, then don't do it. There's no point in trying to be mediocre. It's pretty hard to motivate staff to be mediocre," said Kitchen during a Credit Union Times...

MANHATTAN BEACH, Calif. - It's not changing its name to evolve into something different, it's changing its name to reflect what the credit union has become. That's the message Hughes Aircraft Employees FCU wants its members to get loud and clear. After 61 years with the Hughes name, the credit...

SAN FRANCISCO, ANAHEIM and CHATSWORTH, Calif. - When it comes to being able to make member business loans, a credit union's looks can be deceiving. Take Patelco CU in San Francisco, for example. As the fourth largest credit union in California, it would be easy to assume the credit union...

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The professional career of NAFCU Services Corporation President Keith Nolan started out with VISA. He spent four years in operations at VISA, and three years in marketing and sales. Nolan then entered the CU industry by joining Payment Systems for Credit Unions in 1989 as senior vice president, Eastern regional...

AMES, IOWA - A growing membership base, a new regional development plan and a community charter have reordered priorities for one of Iowa's largest credit unions. ISU Community Credit Union had planned to remodel its existing downtown office this year and open a full-service branch next year. But a burst...

WASHINGTON - The number of reported identity theft is on the rise. According to a semi-annual report, Suspicious Activity Report Activity Review-Trends, Tips and Issues, issued jointly by regulators and financial services trade associations, in 2000 between January and November 657 reports were filed citing identity theft, compared to only...