Voices

One thing the author learned is that there's still no true substitute for a face-to-face meeting.

We asked our readers what the most unique or creative thing they've done (planned or otherwise) that has left an impression on a prospect or client.

Belief that we can still be responsible consumers is perhaps the hardest task in today's health care market, but we must tackle it now.

There are certain commonalities in employee voluntary-benefits buying behavior, but there are also some key differences, particularly when it comes to communication.

A half-empty glass can actually be a great marketing opportunity.

Now is the time to re-engineer your business to separate yourself from the carriers and to formally serve your clients.

I'm lucky enough to do something I've dreamed about my entire life, but that's definitely not the case for everyone.

For some, ownership is a “free pass” that allows them to not be accountable to anyone and therefore to not have to perform.