In simple terms, a zero-sum game is one in which the victories of one competitor are exactly matched by the losses of another.

Use innovation to build your competitive advantage.

It's easy to think of claimants in a negative light.

Practically no one is talking much about the real heroes of the enrollment process: voluntary benefit enrollers.

Last month we covered some of the drivers of change in our business and how information overload can result in the need to be innovative.

Where do innovations come from?

Our business today is faced with dozens of drivers of changepotential drivers of innovation

I've been thinking about the dynamic we in the benefits world face between the use of technology in our business and personal privacy.