"Customers are beginning to embrace their retail pharmacy as a hub for a broad range of routine health and wellness services," says Christopher Lis, J.D. Power's managing director of global health care intelligence.
The digital health solutions company surveyed more than 300 health plan officials from a range of payer types, with the goal of providing a better understanding of what is top of mind in the industry.
In low-cost markets, many workers have opted to retire earlier than expected, which could be contributing to wage increases as employers struggle to hire.
The KFF poll results appear to be prescient in the aftermath of the thumping Kansas voters gave a proposed state constitutional amendment that would have given legislators there the right to ban access to abortion.